EarthData Ensures GIS Customer Service With ISO 9001:2000 Quality Systems Certification
“Simply put, achieving and maintaining this certification has enabled us to provide better customer service,” said Martin Roche, general manager of EarthData’s Solutions Division. “While GIS projects are highly individualized, we’ve designed processes that ensure every contract requirement is met for each and every project. We also document feedback from customers and partners to facilitate improvements that will benefit future work.”
The surveillance audit was performed by NQA-USA as follow-up to the original site registration granted in November 2006. EarthData’s Administration, Aviation, and Mapping Divisions also hold this prestigious quality systems registration.
EarthData’s Solutions Division is located in Orlando, Florida, and supports the EarthData group with a full range of GIS services, including project consulting, geodatabase design, application development, web-based solutions, and spatial analyses. The division also develops highly accurate 2D and 3D city models that can be linked to various information databases for affordable visualization and analysis tools supporting a wide range of activities. EarthData has performed large GIS projects throughout Florida including those for the City of Miami, Miami-Dade County, and Florida Power & Light.
About EarthData International: EarthData (www.earthdata.com ) provides a full range of mapping and GIS services to support customers’ needs in a wide variety of natural resource management, urban planning, economic development, national defense, and engineering activities. With its fleet of aircraft, the organization collects aerial photography, uses airborne laser (lidar) and imaging radar (GeoSAR) systems to produce 3D terrain models, and develops or deploys other remote sensing technologies to detect thermal and multispectral information about the earth’s surface. With offices in the United States and China, EarthData uses these data to create and supply photogrammetric, lidar, radar, and digital orthophoto mapping and GIS applications and services, worldwide. EarthData is owned by Fugro, NV.
Source: EarthData, May 29, 2007.