Integrated InService system will automate service delivery network to enhance customer service.

Intergraph Mapping and Geospatial Solutions announced that Cobb Electric Membership Corporation (Cobb EMC) has purchased Intergraph's InService suite for outage and mobile workforce management. Located in Marietta, Georgia, Cobb EMC is an electric cooperative serving more than 170,000 customers in five metropolitan Atlanta counties. The contract includes software and professional services. The selection follows a successful pilot involving an InService-based early Outage Management System (OMS).

Cobb EMC selected InService to replace its manual method of locating outages and dispatching crews and gain a consolidated environment for trouble and service order-related work, further streamlining work processes and increasing service reliability. As an OMS, InService automates trouble analysis and enhances service reliability, speeding restoration time during power outages. For optimal crew dispatch and visual tracking, Cobb EMC is deploying InService's Automated Vehicle Location (AVL) function for trucks equipped with GPS. In addition, the OMS will integrate with the utility's Customer Information System (CIS), SCADA and Intergraph's FRAMME-based AM/FM/GIS, which maintains the network connectivity model used for outage analysis.