Teh Water Department of Cobb County, Georgia, now automates sorting and routing of work orders and tracks, monitors and assigns jobs to field crews.

Intergraph Mapping and Geospatial Solutions announced the Water Department of Cobb County, Georgia, has deployed Intergraph's mobile resource management (MRM) solutions to automate the sorting and routing of work orders and to track, manage and assign jobs to field crews performing routine maintenance and troubleshooting on the department's network of water and wastewater assets. The deployment comes following successful completion of a pilot project, which implemented a prototype system using Intergraph's IntelliWhere TrackForce technology, a server-based, highly scalable platform that allows enterprises and service providers to track and manage the location of field crews and mobile assets in real time.

In just one week, Cobb County deployed the pilot Automated Vehicle Location (AVL)/MRM system, which was integrated with Cobb County's existing parcel, landbase and street data stored in an ArcSDE GIS; the Water System's existing facility data stored in Intergraph's GeoMedia; and work order data stored in the Banner Customer Information System from Indus. The pilot enabled the Department to demonstrate the immediate savings potential of automating job-based routing. With estimated timesavings of 30 to 40 minutes per field crew per day, the Department expects to improve safety and field response, which in turn will help improve customer satisfaction and retention.

The new system allows supervisors to more effectively monitor fieldwork and efficiently assign jobs to the right crew at the right location. Among the work order routing and location-based job optimization functionality available, the system provides the department with MRM capabilities to:

  • Provide historical audit trails of a vehicle's traveled route in case questions arise that require proof of location at a given time
  • Set geospatial alarms when unauthorized crews enter restricted zones outside their assigned area
  • Set time-based job alarms for crews increased safety if a vehicle has not moved after a specified period of time
  • Track progress of mobile resources against daily plans and flag jobs that are at risk of not being completed on time or jobs that have resources that are falling behind

The Water Department plans to expand the system to include additional work types and add mobile capabilities to its existing applications so that job information can be wirelessly received and sent.

Source: Intergraph, Jan. 18, 2005