Delair, a supplier of commercial drone solutions, announced the expansion of its customer service operations with the qualification and opening of its first two repair and maintenance centers in the U.S. Delair has partnered with Frontier Precision and Seiler Instrument, both experienced drone resellers and service providers, to provide comprehensive customer support for its Delair UX11 advanced mapping and surveying drone.
Delair worked with technicians from both firms to certify them on the latest maintenance and repair processes, required to optimize the operations of its UX11 drone. Seiler's training took place at Delair’s main manufacturing facility and company headquarters in Toulouse, France. Delair also worked with the service providers to ensure each has a sufficient inventory of parts and spares, as well as the required tooling to perform repair and maintenance on the specific Delair UAV models.
“It’s important that our customers in the U.S. have access to expert service and support so we can minimize downtime when their drones require maintenance or repairs. Having a team of trained and qualified technicians like those from Seiler and Frontier Precision on the ground in the U.S. will ensure a more efficient service process and reduce the amount of time that our customers’ drones are out of operation due to either routine maintenance or damage from operations,” said Michael O’Sullivan, channel sales manager North America at Delair.
Seiler Instrument has been a reseller of Delair drones for several years and is one of the largest suppliers of brand name surveying and supply equipment in the Midwest. It operates a nationally recognized service and repair facility in Saint Louis where it will support the Delair UX11.
“Going through the very detailed training at Delair’s facility in France was a valuable experience, and we saw a lot of similarities both in how we operate as well as our shared value in terms of customer service,” says Joe Jurcevic, assistant service manager at Seiler. “The professionalism in the training I received was top-notch. Not only did I learn to repair the units, I also learned how to operate and fly them as well, so when a customer calls in, it will really help me diagnose the issues quickly due to my training on the UX11.”
Frontier Precision is one of the largest geospatial equipment distributors in the world, and offers some of the most innovative and technologically advanced UAS products to their customers. Its service operations, based in Minneapolis and Denver, will streamline the company’s ability to provide local expert service to its U.S. customer base.
“We are proud to be a partner with Delair, working to bring this cutting edge UAS technology to market – in our business, it is essential to offer service and repair as an important part of our customer service requirements. Being able to now offer local UAS repair from our Frontier Precision service centers on Delair products will ensure our customers a better customer experience with minimal downtime when their UAS needs service attention,” said Dennis Kemmesat, president/CEO of Frontier Precision.