DJI has introduced new hardware and a new customer support program to help professional customers get the most out of their aerial and handheld imaging equipment. The new Cendence remote controller, DJI Tracktenna high-gain antenna and CrystalSky monitor provide personalized controls and better performance, while DJI Circle delivers a new premium tier of support for DJI products.

“From rescue crews to software developers, from filmmakers to contractors, DJI’s professional customers demand the highest performance from our aerial platforms and handheld stabilizers,” says Paul Pan, DJI senior product Mmanager. “We are committed to giving them the tools they need to do their jobs right, so they can accomplish their goals with more power, precision and control than ever before.”

Remote Controller
The new Cendence remote controller is DJI’s first multi-platform controller for professionals who need versatility, efficiency and personalization. Users can program and store customized button configurations for different flight and shooting options, and can use two dials to adjust the pitch and yaw of the gimbal at the same time.

The controller mounts smartphones, tablets and DJI’s high-brightness CrystalSky monitors, and also features a smaller secondary screen to display critical telemetry data. Battery life of up to four hours and the ability to easily exchange batteries make power management easier and longer flights possible. Cendence is compatible with DJI’s Matrice 200 and Inspire 2 drones. It will be available later this year, priced at $999.

Antenna

DJI Tracktenna is a high-gain antenna that ushers in a new era of remote wireless communication by improving signal reliability over long distances and resisting interference. Its built-in sensors and two-axis gimbal automatically point the antenna to the aircraft at all times, bolstering the connection even while the operator is in motion or on a vehicle.

installed on the new Cendence controller in optimal conditions, DJI Tracktenna can boost signal transmission to more than 6.2 miles, giving users increased responsiveness when performing complex flights like search and rescue missions, power line inspections, pipeline inspections, live HD broadcasting, filmmaking and more.

DJI Tracktenna supports transmission speeds of up to 10 Mbps within 1.24 miles for data-intensive applications. It supports both 2.4 GHz and 5.8 GHz frequency bands, giving it greater signal stability. Pricing and availability for DJI Tracktenna has not yet been announced.

Monitors

The CrystalSky family of dedicated monitors offers a brighter display screen for users who need more robust visual information than is available on smartphones and tablets. The CrystalSky series features displays up to 2000 cd/m2, which is four times brighter than a typical smartphone or tablet, allowing clear screen visibility even in full daylight.

CrystalSky monitors are available in 5.5-inch and 7.85-inch sizes. They attach directly to the new Cendence controller, and use a new dedicated mounting bracket to attach to other DJI controllers. They are designed to operate in temperature ranges from -4 to +104 degrees Fahrenheit, and can operate for up to 6 hours in ideal conditions using a secondary external battery.

CrystalSky will be available soon in three configurations: a 5.5-inch, 1000 cd/m2 version for $469; a 7.85-inch, 1000 cd/m2 version for $699; and a 7.85-inch, 2000 cd/m2 version for $999 (USD).

Customer Service

For professional and advanced customers with demanding needs, the new DJI Circle program delivers a premium customer support program dedicated to service whenever help is needed. The program offers broad coverage over a 12-month period for up to five DJI products, including the Inspire, M600, Mavic Pro and Phantom drone series, and the Ronin and Osmo series of handheld stabilizers.

Each DJI Circle member receives the services of a personal DJI concierge to guide them through the benefits of the program. The concierge can manage expedited battery rentals, prioritize product shipments, field technical support questions, provide information tailored to members’ particular needs, and invite them to exclusive DJI events where they can network with both DJI product managers and industry experts.

About DJI

DJI develops drone and camera technology for personal and professional use. DJI was founded and is run by people with a passion for remote-controlled helicopters and experts in flight-control technology and camera stabilization. The company is dedicated to making aerial photography and filmmaking equipment and platforms more accessible, reliable and easier to use for creators and innovators around the world. DJI’s global operations currently span across the Americas, Europe and Asia. Its products and solutions have been chosen by customers in more than 100 countries for applications in filmmaking, construction, emergency response, agriculture and conservation.