Topcon Introducing New Customer Support Website
Videos, articles and other documents available for customers to save
Topcon Positioning Group has launched the myTopcon support and training site. An extension of the Topcon Positioning Systems public site, it is designed to offer in-depth product information and engagement resources for Topcon customers and distributors managed through the newly developed professional services team.
“The industries we serve are evolving to be very digital centric, continually turning to the Internet as a resource,” says Ron Oberlander, senior director of professional services with Topcon. “Topcon has been evolving even faster with the amount of products and solutions that we offer to address customer needs and the rapidly changing technology on jobsites. It is our corporate responsibility to ensure that users have information readily available to them when they need it and myTopcon is a powerful step in that direction.”
The mobile-friendly site includes the ability for users to customize their learning experience.
“If a user sees a support or training article that they like, they can simply add it to their library of articles or even customize a localized training curriculum for their organization. Any number of videos, articles or documents can be added to various combinations of libraries, which can be shared inside or outside their organizations,” Oberlander says.
The previous topconcare.com support site is being automatically redirected to the new one. New users can sign up directly on the myTopcon homepage.
About Topcon Positioning Group
Headquartered in Livermore, Calif., Topcon Positioning Group designs, manufactures and distributes precise positioning products and solutions for the global surveying, construction, agriculture, civil engineering, BIM, mapping and GIS, asset management, and mobile control markets. Brands include Topcon, Sokkia, Tierra, Wachendorff Elektronik, Digi-Star and 2LS. Parent Topcon Corporation, founded in 1932, is traded on the Tokyo Stock Exchange.