Once you have a thorough understanding of your user data needs, the next step is to begin mapping the major workflow process in your organization from beginning to end. To build efficient and timeless processes, data must flow smoothly from process to process and do so from a single source.
Users give a general idea of the type of solution they need. However, their responses, as anyone else’s, are based on their beliefs, experiences, areas of expertise and personal agendas. It is therefore important to direct user responses toward the data by asking the correct questions
Channeling data with a bird’s eye view of our organizations' strategies and processes as well as those of the wider community will lead us on a journey of new discoveries rather than down the beaten path of ownership resolution.