Once upon a time (long ago"¦ um, that's about five years ago), surveyors, designers, contractors and other end users of technical software, hardware and equipment could make a purchase, and with minimal outside help, be up and running in a relatively short time. Of course users weren't pros at using their new purchases. They learned on the job but rarely saw a dip in productivity. New features were somehow familiar and became second nature fairly soon. Some users even read their manuals, reviewed white papers and obtained a few hours of hands-on instruction from the manufacturer or vendor. They then were considered "advanced users."