Latest Headlines

Topcon Launches TotalCare Web Portal

September 4, 2012
/ Print / Reprints /
ShareMore
/ Text Size+


LIVERMORE, Calif. – Topcon Positioning Systems (TPS) announced the launch of Topcon TotalCare, an integration of the company’s customer care and its Topcon University training resources. The web portal has been developed as a complete source and training solution for both Topcon dealers and end users of positioning technologies, and features both online resources and personal assistance.

Topcon TotalCare includes Topcon University Online, which originally was developed in 2009 to provide training resources, and software and firmware updates to Topcon customers. Topcon University Online currently features more than 300 training videos and presentations, and more than 4,800 manuals, Quick Guides and “How To” guides.

TotalCare has a product registration system that interfaces with the Customer Relationship Management (CRM) system. Product specific updates and training materials can be provided based on the products that are registered, making it easier for customers to be provided instantaneous, personalized service from their dealers.

Other benefits of TotalCare include:

-- Technical support, with a direct line to support agents;
-- Comprehensive product information availability including specs, training materials and manuals;
-- Live instructor-led training webinars weekly;
-- Webinars on demand ­and access to a pre-recorded training library;
-- Moderated discussion boards for quick responses from expert instructors and users;
-- Mobile interface site for easy access in the field;
-- Reminders of firmware upgrades and new software availability.

More information is available at www.TopconTotalCare.com.

Did you enjoy this article? Click here to subscribe to POB

You must login or register in order to post a comment.

Multimedia

Videos

Image Galleries

HxGN Live

More than 3,500 attendees from more than 70 countries attended HxGN Live, the annual Hexagon AB user conference, at the MGM Grand Hotel & Casino in Las Vegas on June 3-6. About 450 keynotes and panel discussions were held, and several companies from around the world exhibited their geospatial products. Here are a few snapshots from the event.

9/30/14 2:00 pm EDT

Technical Workflows on the Job Site Using 3D Laser Scanning

The purpose of this webinar is to dig into different laser scanning workflows and techniques.

POB

POB September 2014

2014 September

In this September 2014 issue of POB, we take a look at a book that reveals how a rare-map dealer made millions stealing ancient maps. Also, discover the secrets of a 21st-century surveyor and how technology enables small surveying businesses to ease growing pains and maximize their potential.

Table Of Contents Subscribe

Surveying Career

Would you recommend surveying as a career to a current college student?
View Results Poll Archive

Point of Beginning Store

M:\General Shared\__AEC Store Katie Z\AEC Store\Images\POB\epubsite\Statues-pic-large.gif
Surveyor Statues

The perfect gift or award for any special occasion.

More Products

Clear Seas Research

Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications, Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.

Geo Locator

Buyers Guide

The #1 buyers' guide for land surveyors and geomatics professionals. Search listings for software and equipment manufacturers, equipment dealers and professional services. CLICK HERE to view GeoLocator.

STAY CONNECTED

Facebook logo Twitter logo  LinkedIn logo  YouTube logoRPLS small logo

Google +