Quality, Price & Service

January 26, 2009
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Posted By 6th pm on 1/25/2009 at 1:50 PM

Quality, Price & Service

In order to operate any successful business, you only have only price, quality and service to offer. It must be understood that in order to profit & succeed, you offer these elements to the client, but you must keep one of them for yourself (the client gets two of them). Otherwise you will run a non-profitable endeavor.

Client gets Good Price & Good Service = You turn out poor quality
Clients get Good Price & Good Quality = You turn out poor service
Client gets Good Service & Good Quality = You get Good Price

It is impossible to give the client ALL three; The client can not get Fast service, high quality and low price. That scenario is a business disaster, just waiting to implode.

If you keep Quality, your service suffers
If you keep Service, your quality suffers
If you keep Price, you turn out quality work & a quality service

There is no way you can give good quality, excellent service at a low price. The low price dictates the amount of service and quality – they will ultimately suffer, because short cuts & stress will lead to a poor business model and will ultimately lead to little or no money, potential law suites, possibly a poor reputation and likely issues with your state board.

It is amazing to me that someone will work hard for 8 to 10 to become eligible to take the LS Exam, only to obtain it, them prostitute themselves for a fee that is less than the average trades earn.

Take a quick sample of those business’s in your area by searching MANTA.com, it I amazing to me how many companies out there show company revenues that are extremely low. For example; I have counted 6 companies in the area we operate that indicate 2 employees and gross company revenues of $60,000. And you can bet that in many of these case, there are owners who work more than a 40 hour week with no vacations. So tell me – after expenses and paying the other employee, how much money is this Professional Land Surveyor Earning? Obviously, price is not the component he is keeping for himself.

To read the rest of this thread go to www.i-boards.com/bnp/pob/messages.asp?MsgID=1351583&ThreadID=128531&IsResponse=False#1351583

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