Maptek announced its North American I-Site Service Center is now fully operational. Hardware issues can be diagnosed promptly and the majority of scanner repairs can be handled locally. Turnaround time for standard annual service and calibration of I-Site 4400 scanners for North American customers has been reduced to between 2 and 3 weeks.

December 2007- Maptek has announced that its North American I-Site Service Center is now fully operational. Hardware issues can be diagnosed promptly and the majority of scanner repairs can be handled locally. Turnaround time for standard annual service and calibration of I-Site 4400 scanners for North American customers has been reduced to between 2 and 3 weeks.

Located in the Maptek office in Lakewood, Colorado, the center is staffed by Service Technician Thomas Chauncey, with support from senior I-Site team members Sales Manager, John Dolan, and Training and Technical Support Consultant, Scott Schiele. Thomas has considerable experience in test engineering support, and has completed 2 months of factory-certified training at Maptek’s I-Site manufacturing facility in Adelaide, South Australia. According to John Dolan, “The creation of the I-Site Service Center in Denver will benefit I-Site clients in reducing downtime when annual maintenance or emergency service is required. The addition of Thomas to the I-Site North America team has given us a high level of technical hardware expertise and allowed us to more rapidly meet our clients’ needs.”

Maptek constantly pushes the boundaries to improve I-Site product performance. Encouraged by feedback from users, each scanner series features new developments. Improvements include extending the measurement range, increased robustness and portability, and added functionality.

I-Site products have received awards for innovation and engineering excellence. The dedicated team of technicians, hardware and software engineers continues to apply high professional standards to product development. Customers can be confident that they are using a product which will help their industry meet its goals.

Services include:

Annual maintenance
Cleaning and servicing
Diagnostics and repairs
Hardware support