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Technology Benchmark: Business 101
by Harry O. Ward, PE
August 26, 2009

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As I have traveled cross country in the past couple of weeks, from Los Angeles to New England, I have continued to hear doom and gloom about layoffs, cut paychecks, reduced benefits and cut hours. Although the effect of the recession is staggering in its depth, breadth and sadness, I want to proclaim that it is good news in the long run—not necessarily for those individuals affected, but for the economy and the companies involved.

Hear me out on this. The whole reason for the cutbacks is not based on cruelty. It is for survival—survival of the organizations making the cuts. Firms have to regain a healthy business status before they can get back to the business of making money, investing and reinvesting in themselves, growing the company, and taking back proprietary advantages that have been lost.

I spoke to a senior manager of an engineering firm last week who told me that his firm had closed offices, laid off people and made cutbacks for those remaining. They were now at a point where if they laid off any more people, management felt they wouldn’t be able to get the work they do have out the door. This became the crux of the subject matter. Think about it: If the company could increase the productivity of its staff in getting the work out the door, it might find that it was actually still overstaffed!

That’s right, overstaffed. The firm hasn’t been very aggressive in providing training to its staff, and it is using technologies that are 10 years old. A company using outdated software combined with a lack of training surely needs more staff than its well trained, self-invested competitor. Training 10 people to take full advantage of the technologies they have can provide a 10 to 20 percent increase in productivity, which would mean that the firm is still 10 to 20 percent overstaffed.

Does this mean that the firm would then have to lay off an additional one or two people? Perhaps. But what is more likely to happen is that the increased capabilities of the staff will lead to new opportunities for work. And if additional layoffs do occur, at least these highly trained individuals will have an easier time finding new employment.

As I look at the marketplace, I see three prevalent management philosophies.

The first is one of continuous reinvestment even in this downturn. Companies that hold this philosophy are proactive and are strengthening their firms by acquiring competitors and bringing ancillary capabilities on board. They are investing in new technologies and training their staffs.

The second focuses on extending current capabilities into new markets. For the firms in this group, resources are scarce, but management is looking for the next source of revenue. These firms understand that land development is likely to stay down for the foreseeable future, and they are adding GIS, data prep for AMG, BIM technologies, infrastructure work or a structural component to their land development markets. The firms in this group often overlap with those in the first group in their willingness to invest in the necessary training.

The third philosophy is just trying to maintain the status quo. Firms following this philosophy are reactive and making cuts simply to make payroll. They are living paycheck to paycheck. Individuals who follow this philosophy might be good engineers and surveyors, but they are poor business people. They have only made it this far because land development was so plentiful and so profitable that even a poorly run and inefficient firm was able to do well in that overheated economy.

What group are you in? If you find yourself in the third group, consider taking a business course where you can learn how to invest in yourself.


****************

What do you think? Please post your comments below.


Harry O. Ward, PE
hward@harken-reidar.com
Harry O. Ward, PE, is a registered professional engineer, a state licensed contractor and certified in machine control. He is president of Harken-Reidar (www.harken-reidar.com), a new infrastructure solutions company. He has been a member of the engineering faculty at George Mason University since 1997. He can be reached at hward@harken-reidar.com.

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  Comments (4)Post a Comment
Title: business 101-recession mode


I suppose most firms with large overheads and a small survey group would land behind "curtain #3" above--such as the one I was let go from.


Title: i work for company #3 - oh boy!


i work for company #3 as well and i havent been laid off yet but everyday i see the writing on the wall. things are not improving for land development and we have essentially no billable work. lots of proposals but no one pulling the trigger.

our company hasnt trained its staff ever, 10 years ago they threw the software at us and told us to learn it. now we have 10 year old software, never did learn it correctly and we are clearly overstaffed compared with our competitor up the block.

the mgt. is clueless and they keep saying "when it turns around..." the surveyors joke internally saying "IF it turns around..."


Title: New opportunities for Surveyors


One of the trends we are experiencing here at Machine Control Technology, Inc. is surveyor’s advancing to the next level of services. Offering complete site control, placement of the GPS base station, site localization and in some cases building the 3D Model. In fact our latest group wanted to become the machine control guru for their surrounding area. It was a pleasure to teach this group of surveyors with a proactive, lean foreword, yes I can mentality.

One of these students said, “I’m positioning myself to be in the top 10 of the top 10%. It’s my business and my career, why wouldn’t I advance myself and my business and gain more business while doing so?”

Imagine for a moment where this industry will be in ten years from now.
In today’s world we position the cutting edge elevation, apply a cross/slope system to control the opposite end, while showing the operator a picture of the line (3’ back of curb) that he is to steer to. So, as we advance our automation systems we deteriorate this generation of operators. This causes more deterioration in people and jobs all in the name of “economics”. We are on an automation road and it’s best to master the task at hand and keep the cash flow rolling. Sounds like a horror movie and we ARE paying admission.


My advice is:
Advance you and your team to a level not heard of.
Offer new services in your geographical area.
Grow your opportunities, manage your time wisely and grab another gear.

The survivors will be on the bloody edge of technology making mistakes and still being paid for what they know.

Good Luck to all!

Bill Crumb
President/CEO
Machine Control Technology, Inc.

www.machinecontroltechnologyinc.com


Title: future opps for surveyors


Bill Crumb is right--we can't deny the fact that real soon construction sites will virtually be hub-lath free, and you be better to be an adviser to the site development contractor and still be available to take care of the rest (boundaries and topos---great topos will be needed to assure errorless cross section models). I think this won't happen if your survey dept is 1 small piece of the pie in a top heavy organization that features clueless project managers stepping over one another. Get the capital and start your own business!


 

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